SHIPPING FAQ

SUPPORTED SHIPPING METHODS

We will choose from the following express shipping options:China EMS, ePocket, Fedex, DHL,etc

How long does it take to receive my order?

It takes 2-5 days to process and ship your order. Once your order has been shipped, we will send you an email that contains the tracking number. You can use this number to keep track of your package until it arrives.

It usually takes 2-3 weeks for US & some European customers to receive their orders, whereas other international customers will receive their orders within 3-6 weeks.

SHIPPING COST

Free Shipping fees for those zones ( United States Of America, United Kingdom, Canada, Australia )

Buyers will bear all responsibility for all extra charges incurred.(If any)

CUSTOMS AND IMPORT DUTY

In general,there only be a small number of countries need to clear customs.if unfortunately,your order need to clear customs tax,and you need to make a payment again,please contact with us directly first.We will do our best to solve the matter for you,please do not worry about it.

1.Can I change my shipping address after placing an order?

Please be advised that your shipping address cannot be revised after the order has been placed successfully.However,before your order being shipped,we will try our best to help you to revise your shipping address.So please make sure that your shipping address is right and if you have any question,please feel free to contact with us first,we will be very glad to help you solve the matter.

2.How do I track my order?

After your order being shipped, a tracking number will appear. You can track your order on our company's website with the tracking number provided.  

Please pay attention: It may take 48 to 72 hours for the tracking information to be updated and sometimes tracking numbers may change. If after 3 days you cannot get the tracking information of your order, please feel free to contact with us for more information.

3.I am not satisfied with the product. What can I do?

If you are not satisfied with the product you received,you’d better return it to us in new condition within 15 days from the delivered date,or we would refuse to accept your request.

4. What about possible customs fees?

We are not responsible for any customs fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get customs fees when they arrive at your country (this happens very rarely).